Shipping Policy

Order Processing Time and Shipping Time

• Order Processing Time: We aim to complete order processing within 1-2 business days (Monday to Friday, excluding public holidays) after receiving the order. This includes packing and dispatching the items.
• Shipping Time: Shipping time varies based on the chosen shipping method and destination. Generally, it takes 3-7 calendar days (including weekends and holidays) to reach most domestic locations. For remote areas or international shipments, the time may be longer, as per the logistics provider's information.

Shipping Fees

• Free Shipping Conditions: Free shipping on all products to the contiguous United States(excluding Alaska, Hawaii, and other US territories).
• Remote area surcharge
  

  Area	Cost	Unit
  ship to the 48 US states and Washington DC	Free	Order
  Puerto Rico	10USD	Order
  Alaska and Hawaii	20USD	Order

Shipping Methods

• We offer multiple shipping options for your convenience, including but not limited to: USPS, FedEx, UPS, etc. 

Tracking and Notifications:

• Once your order has been shipped, we will provide you with a tracking number via email or SMS, depending on the contact information provided during the checkout process. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date. Additionally, we may send you notifications regarding any delays or changes in the shipping status of your order.

Delivery:

• For orders, deliveries will be made to the shipping address provided during the checkout process. It is essential to provide accurate and complete shipping information to ensure successful delivery. If you need to change the shipping address after placing an order, please contact our customer service as soon as possible to make the necessary arrangements.

Returns and Exchanges:

• If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order.

Contact Information

• For any inquiries related to order processing or shipping, please contact us via:
  • Email: info@kemao.shop
  • Live Chat: Visit our homepage and click on the "Live Chat" icon for assistance.